SHIPPING POLICY

At Nuvora, we are committed to processing and delivering your order as efficiently as possible. Please review our shipping policy below for information regarding order processing, delivery, tracking, and other important shipping details.

ORDER PROCESSING

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotions, or holidays, processing times may occasionally be extended.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING & DELIVERY TIMES

Estimated delivery times vary depending on the destination, shipping carrier, customs procedures, and other factors outside our control.

Our estimated delivery time is typically:

5–10 business days after the order has been processed.

Please note that delivery times are estimates and are not guaranteed. Unexpected carrier delays, customs inspections, severe weather, high-volume periods, or other circumstances may affect delivery.

SHIPPING COSTS

Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.

If a free shipping promotion is available, the applicable conditions will be displayed on our website or during checkout.

ORDER TRACKING

Once your order has been shipped, you may receive an email containing your tracking number and tracking information.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to update their systems.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at contact@novura-co.com.

We will make reasonable efforts to update your information before the order is shipped. However, once an order has been processed or handed over to the carrier, we cannot guarantee that changes can be made.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

DELAYED ORDERS

Occasionally, deliveries may experience delays due to circumstances outside our reasonable control, including customs processing, carrier disruptions, weather conditions, public holidays, or unusually high shipping volumes.

If your order is taking longer than expected, please contact us at contact@novura-co.com, and we will assist you in checking its status.

LOST OR MISSING PACKAGES

If your tracking information indicates that your package has been delivered but you have not received it, please first check around your property, with household members, neighbors, or your local carrier.

If you are still unable to locate your package, contact us at contact@novura-co.com so we can review the situation and assist you with the appropriate next steps.

CUSTOMS, DUTIES & TAXES

International orders may be subject to customs procedures, import duties, taxes, or other fees depending on the destination country.

Where these charges are not collected at checkout, they may be imposed by local authorities and are the responsibility of the customer, except where otherwise required by applicable law.

Customs processing may also result in additional delivery time.

DAMAGED PACKAGES

If your order arrives damaged, please contact us as soon as possible at contact@novura-co.com and provide your order number, a description of the issue, and clear photos of the package and affected item.

We will review the situation and provide the appropriate solution in accordance with our Refund Policy and applicable consumer protection laws.

CONTACT INFORMATION

If you have any questions regarding shipping or your order, please contact us:

Nuvora
LGC Global Business LLC
30 North Gould ST
Sheridan, Wyoming 82801
United States

Email: contact@novura-co.com
EIN: 30-1499934